Privacy Policy

1. Information We Collect

When you create an account

• Your name, email address and phone number
• Your city (optional; you can type it, or let the app fill it in from your location)
• A profile photo (optional)

When you book and pay

• Your bookings: route, date, bus, seats and passenger names
• The phone number given for each booking, which goes on the ticket and receives the SMS confirmation
• The mobile money numbers you save to pay with, and your payment history. We never see or store your mobile money PIN.

When you use the app

• The routes and dates you search for, including searches made before you sign in
• Requests to be notified when a route becomes bookable
• Messages you send to support, feedback on trips, and conversations with the assistant
• A random ID created when the app is installed, and a token so we can send you notifications
• App activity (screens opened, searches made) and crash reports, to fix problems and improve the app

Location

The app asks for your location only when you tap to fill in your city. We turn it into a city name and keep only that. The app does not track your location in the background.

2. How We Use Your Information

We use your information to:

• Search buses and show your results
• Reserve your seats, take your payment and pay the bus agency
• Send your ticket, booking confirmations, reminders and service messages by SMS, email or notification
• Answer your questions and handle refunds and cancellations
• Show agencies how many people want routes they don't cover yet, as counts, so they add more buses
• Keep accounts secure (for example, sign-in codes) and prevent fraud
• Fix problems and improve the app

Promotions

We may occasionally tell you about new routes and offers. You can turn this off at any time in the app, under Settings > Privacy & Security. Booking and ticket messages are not promotions and are always sent.

3. Information Sharing

We do not sell your personal information. We share it only as needed to provide the service:

• Bus agencies: the agency you book with receives the passenger names, the booking phone number and your ticket details, to check you in and contact you about your trip.
• Campay: processes mobile money payments and refunds.
• Africa's Talking: sends SMS messages (sign-in codes and ticket confirmations).
• Resend: sends emails.
• Google Firebase: delivers notifications and measures app usage.
• Sentry: receives crash and error reports.
• Cloudinary: stores profile photos.
• MongoDB Atlas: hosts our database.
• Anthropic: runs the in-app assistant (see below).

We may also disclose information where the law requires it, or to protect the safety of our users and our service.

The assistant

The in-app assistant runs on Claude, an AI made by Anthropic. When you use it, your messages, and the bookings and search results it looks up for you, are sent to Anthropic to produce a reply. Anthropic does not use them to train its AI. The app asks for your permission before your first conversation. Conversations are deleted from our servers 24 hours after the last message.

4. Data Retention

We keep your account information while your account is open. When you delete your account, we delete your personal information within 30 days. We keep booking and payment records as long as accounting and tax rules require, and remove your name and contact details from them where we can.

Unfinished sign-ups are deleted after 24 hours. Assistant conversations are deleted 24 hours after the last message.

5. Your Rights

You have the right to:

• See the personal data we hold about you
• Correct inaccurate data (most of it you can edit yourself in the app)
• Delete your account and data
• Turn off promotional messages and notifications

You can delete your account in the app under Settings > Privacy & Security, or on our website at treddar.com/delete-account. For anything else, contact us using the details below.

6. Security

All data travels over encrypted connections (HTTPS). Sign-in codes are stored only in hashed form. Payments are handled by Campay; we never see or store your mobile money PIN. No system is perfectly secure, but we work to protect your information and limit who can access it.

7. Children

You must be 18 or older to create a Treddar account. We don't knowingly collect personal information from children, apart from the name of a child passenger entered by the adult who books their ticket.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will let you know by email or in the app. The date at the top shows when it last changed.