Everything you need to know before, during, and after your journey — from choosing the right agency to what to do if something goes wrong.
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Section 01
Planning ahead makes the difference between a smooth journey and a stressful one. Here's what experienced travellers do before they leave:
Book early for peak periods
Public holidays, end-of-month weekends, and school break periods are when buses fill up fastest. Book at least 2–3 days in advance during these times. On regular weekdays, same-day booking is usually fine.
Know your route options
Some routes have multiple agencies. Douala–Yaoundé for example is served by many agencies with different departure times and prices. Comparing before you book saves you money.
Confirm your departure point
Different agencies depart from different locations within the same city. Confirm the exact address of your agency before travel day — some are at the main motor park, others have their own separate yards.
Arrive 30 minutes early
Most agencies hold your seat but expect passengers to board before departure. Arriving 30 minutes early avoids unnecessary stress and gives you time to find your bus.
Section 02
Not all agencies are equal. Here's what separates reliable agencies from unreliable ones, and how to make the right choice for your journey.
Treddar works directly with each agency it lists. The agency runs the bus and sets the price, and the seat you book in the app is the same seat the agency sees at its counter.
Section 03
What to expect when you arrive at the agency on travel day.
Present your confirmation code
If you booked through Treddar, show your confirmation code on your phone screen to the agent at the counter. They will verify it and confirm your seat.
Collect your physical ticket
Some agencies issue a physical boarding ticket even if you booked online. Keep this with you during the journey.
Find your bus
Agencies usually have multiple buses departing at different times. Confirm which bus is yours — ask the agent if it is not clearly indicated.
Luggage
Most agencies allow one bag in the hold and a small bag on board at no extra cost. Oversized or extra luggage may attract a fee. Confirm this with your specific agency.
Section 04
Understanding how pricing works so there are no surprises.
Ticket price vs. total price
The ticket price is what the agency charges for the journey. When you book through Treddar, a small service fee is added on top. This fee is always shown clearly before you confirm — you will never be surprised by a hidden charge.
Payment methods on Treddar
Treddar accepts MTN Mobile Money and Orange Money. These are the most widely used payment methods in Cameroon and offer instant confirmation.
Why prices vary between agencies
Different agencies price the same route differently based on their service level, bus quality, and departure time. VIP seats with more legroom and air conditioning cost more than regular seats on the same route.
Cancellation and refunds
On Treddar you can cancel an unpaid booking yourself, any time before departure, from the Bookings tab. Once a booking is paid, contact Treddar support (Settings > Support in the app) and they will handle the cancellation and any refund that applies.
Section 05
A realistic picture of what intercity bus travel in Cameroon looks like.
Regular seat
Standard seating, typically 3–4 seats per row. Affordable and widely available on most routes.
VIP seat
More legroom, sometimes air conditioned. Fewer seats per row. Better for longer journeys.
Journey time
Road conditions vary. A 3-hour journey on paper can take longer depending on traffic, road quality, and stops. Build buffer time into your plans.
Bring water and snacks for journeys over 2 hours. Rest stops vary by agency and route — some buses stop midway, others go straight through.
Section 06
Agency says your booking is not in their system
Show your Treddar booking confirmation screen. If the issue persists, contact Treddar support from the agency counter — we can verify your booking directly with the agency.
Bus is delayed or cancelled
Ask the agency for a revised departure time. If you booked through Treddar, contact support from Settings > Support in the app and we will follow it up with the agency.
Your seat has been given to someone else
Show your QR ticket and confirmation code and ask to speak with the manager. A seat booked on Treddar is marked as sold in the agency's own system, so contact Treddar support straight away if it isn't honoured.
You are running late and may miss your bus
Call the agency directly as soon as you know you will be late. Some agencies can hold your seat briefly. Buses leave on schedule, and a departure missed because of late arrival can't be refunded.